Privacy Policy

Our commitment to protecting your privacy and personal data

11/01/2025

1. INTRODUCTION

Eonebill.ai is dedicated to empowering small businesses to build more robust financial operations. We leverage smart technology and insights to streamline invoicing, saving our customers valuable time and money so they can concentrate on their primary business goals.

This Privacy Policy applies to Eonebill.ai, Eonebill Inc ("we," "us," "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access and use our website, software, and related services (collectively, the "Service").

This Privacy Policy is incorporated by reference into our Terms of Use. By accessing or using the Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you may not access or use the Service.

2. INFORMATION WE COLLECT

We collect information to provide and improve our Service. The types of information we collect depend on how you interact with us.

2.1. Information You Provide to Us

  • Account Information: When you register for an account, we collect your name, email address, and password.
  • Company Profile Information: To use the Service, you must provide your company information, such as your legal business name, address, phone number, and logo.
  • Your Client Information (User Content): When you create invoices or manage clients, you will input information about your clients, such as their names, email addresses, physical addresses, and website URLs.
  • Financial Information (For Subscriptions): When you purchase a subscription, our third-party payment processor (e.g., Stripe) will collect your payment method details (such as credit card number and billing address). We do not store your full payment method details on our servers.
  • Artificial Intelligence (AI) Feature Inputs (User Content): When you use our AI Features, we collect the natural language prompts and other information you provide to generate invoices to improve the accuracy and capabilities of invoice generation and management.
  • Communications: When you contact us via Support@eonebill.ai or our in-app feedback hub, we collect your name, email address, and the contents of your message.

2.2. Information We Collect Automatically

  • Usage and Log Data: We automatically collect information when you access and use the Service. This includes your Internet Protocol (IP) address, browser type, operating system, pages viewed, features used, access times, and the referring website address.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to operate the Service, manage user sessions, analyze trends, and gather demographic information. You can control the use of cookies at the individual browser level.
  • Email Tracking Pixels: To provide you with the "Viewed" status on invoices, our Service automatically embeds a tracking pixel in outgoing emails. This pixel notifies our system when the recipient opens the email.

2.3. Information We Receive from Third Parties

  • Payment Processors: When you subscribe, or when your client pays an invoice via our Service, our Payment Processor (e.g., Stripe) provides us with confirmation of the transaction, but not the full payment details.
  • Identity Verification: We may use third-party services to verify your identity to comply with legal and regulatory obligations (such as "Know Your Customer" or anti-money laundering requirements) before enabling payment features.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To Provide and Maintain the Service: To create and manage your account, generate and send invoices, process payments, and provide all other features of the Service.
  • To Improve the Service (AI Models): Our AI Models use data to create meaningful insights and predictions, while protecting the privacy and security of your data. We use your User Content (including AI prompts and invoice data) in an aggregated and/or anonymized manner to train and improve the accuracy and capabilities of our AI Features. We will not use your personally identifiable or confidential client data for this purpose without your explicit consent, except as permitted by this Policy.
  • To Process Payments: To facilitate subscription payments and your clients' invoice payments through our Payment Processors.
  • To Communicate With You: To send you service-related announcements, security alerts, email verification codes, and invoice reminders.
  • For Security and Compliance: To monitor for and prevent fraudulent activity, enforce our Terms of Use, and comply with our legal obligations (e.g., generating 1099-NEC payment summaries at your request).
  • For Customer Support: To respond to your comments, questions, and requests submitted via Support@eonebill.ai or our feedback hub.

4. HOW WE SHARE YOUR INFORMATION

We are committed to maintaining your trust. We provide invoice, 1099 tax, and related services to Companies, not selling Personal Information. We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

  • With Your Clients: We will share your invoices and related communications with the clients you instruct us to send them to.
  • With Service Providers: We share information with third-party vendors, consultants, and service providers who need access to such information to perform work on our behalf and help us operate our Business. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose. We undergo service providers assessment to ensure we work with known, reputable third-party providers. This includes:
    • Payment Processors (e.g., Stripe) for handling subscriptions and invoice payments.
    • Cloud Hosting Providers (e.g., AWS, Google Cloud) for data storage and hosting the Service.
    • Email Service Providers (e.g., SendGrid, Mailgun) for sending all service-related emails, including invoices, reminders, and notifications.
    • Analytics Providers to help us understand how our Service is used.
    • AI Service Providers (if we use third-party models) to help power our AI Features, under strict confidentiality agreements.
  • For Legal Reasons: We may disclose your information if we believe in good faith that it is required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Eonebill Inc, our users, or the public.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

State Privacy Laws: We may disclose Website visitor data to obtain targeted ads and analytics to advertise our products and services on third-party sites. This practice may constitute a sale of personal information under certain state laws and, in California, may also constitute "sharing" (which is broadly defined to include the disclosure of Personal Information for cross-context behavioral advertising, and "sale" is broadly defined to include the disclosure of Personal Information for anything of value, even if no money is exchanged). To the extent our marketing practices constitute a "share" or "sale" of your Personal Information, you have the right to opt out by enabling Global Privacy Control on your browser or opting-out of cookies.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, alteration, and disclosure. We use industry-standard SSL/TLS encryption for data in transit. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

We help protect against unauthorized access to your account by:

  • Enforcing a strong password policy
  • Sending login data over a secure channel
  • Automatically logging out customers after a period of inactivity

6. DATA RETENTION

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain your information for a longer period as necessary to comply with our legal and regulatory obligations (e.g., for tax and accounting purposes), resolve disputes, and enforce our agreements. Once your account is terminated, we may delete your data after a reasonable period, as outlined in our Terms of Use.

7. YOUR DATA RIGHTS AND CHOICES

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the following rights regarding your personal information:

  • Right to Access and Correct: You can access and update most of your personal information (like your company profile) directly through your account settings.
  • Right to Deletion: You may request that we delete your personal information by contacting us at Support@eonebill.ai. We will comply with your request, subject to our legal obligations to retain certain data.
  • Right to Opt-Out: You can opt-out of receiving promotional or marketing emails from us by using the "unsubscribe" link provided in those emails. For marketing text (SMS) messages, reply "STOP" or follow the instructions in the message. It may take up to 10 days for us to implement your request. If You opt out, We can continue to send You informational communications relating to the use of the Services, such as transaction receipts or administrative messages about Your account. We may also use information about You for Our marketing purposes, including to identify other similar prospective customers who may be interested in the Services.
  • Control of Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.

8. CHILDREN'S PRIVACY

Children under the age of 18 are not eligible to use, access or otherwise interact with Eonebill Inc or the Services. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will delete such information.

9. INTERNATIONAL DATA TRANSFERS

The Service is hosted in the United States. If you are accessing the Service from other regions, please be aware that your information will be transferred to, processed, and stored in the United States. Data protection laws in the United States may be different from those in your country of residence. By using Our Services or Website or otherwise providing personal information to Us, You hereby expressly consent to the transfer of Your personal information outside Your country or region.

10. CHANGES TO THIS PRIVACY POLICY

This Privacy Notice may be updated periodically and will be posted on the Website, with an "Effective Date" at the top of the page indicating when it was last updated and when the changes go into effect. If we make material changes, we will provide you reasonable advanced notice of the changes before they take effect for you. If we have an existing relationship with you, we may provide you notice through our Website, through your Company's EoneBill Account. Your continued use of the Service after the changes take effect constitutes your acceptance of the new Privacy Policy.

11. CONTACT US

If you have questions about this Privacy Policy or our data practices, please contact us by email: Support@eonebill.ai